We want you to be happy with your purchase, so we do offer exchanges or store credit, We DO NOT offer refunds. If you would like to have a item exchanged or store credit, you must contact us to obtain an RGA before doing so, please note that any items returned without a Return Goods Authorization will be rejected, and absoltutely no credit will be given for postage. All items must be returned to us within 14 days from receipt, in its original condition. It should be packaged as delivered originally, clean and unworn with all its labels attached to it.
Please note that all garments will be closely examined for the interests of hygiene and if found doubtful, the items would be neither exchanged nor issued store credit..
We also recommend you to attain tracking of package from your respective shipping carrier, for we are not responsible for the damage or loss of items in the process of delivery.
Postage on returns: If it is an shipping error of LASHESNLACE.COM, we will gladly pick up the freight for the return, however if return is due to a customers error, etc, customer will be responsible for return cost.
Please note that to avoid disappointments, orders placed for made-to measure items are of your size as these items are non-returnable.
Non-returnable exchangeable or eligible for store credit items include: Panties, stockings, body stockings, pantyhose, seaonal items, and eyelashes.
Once the return is received, exchanges are generally shipped out within 2-5 business days from receipt of goods, or store credit issued between 2-3 business days.
Please address all RGA request to: email@example.com